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#helpdesk

4 posts4 participants0 posts today
Public
Rad Web Hosting

How to Install #Zammad on #AlmaLinux #VPS (10-Minute Quick-Start Guide) This article provides a guide on how to install Zammad on #AlmaLinux VPS.

If you're looking to run a robust open-source #helpdesk on your AlmaLinux VPS, Zammad is a great pick. It's modern, feature-packed, and supports everything from ticketing to chat and reporting. This guide will ...
Continued 👉 blog.radwebhosting.com/how-to- #elasticsearch #opensource #customersupportplatform #selfhosting #certbot #selfhosted #letsencrypt

How to Install Zammad on AlmaLinux VPS
RadWeb, LLC · How To Install Zammad On AlmaLinux VPS (10-Minute Quick-Start Guide) - VPS Hosting Blog | Dedicated Servers | Reseller HostingThis article provides a guide on how to install Zammad on AlmaLinux VPS.
Public
N-gated Hacker News

🔔 Ah, the perpetual phone call of the ages: Alabama's landline is apparently the eighth wonder of the world, as riveting as watching shrimp dance in a petroleum puddle! 📞 Want to understand Southern business? Just call Auburn's help desk—they've been fielding these gems since the dinosaurs roamed. 🦕📞
oxfordamerican.org/oa-now/the- #AlabamaLandline #SouthernBusiness #HelpDesk #Auburn #Humor #HackerNews #ngated

Oxford AmericanThe Alabama Landline That Keeps Ringing
Public
Bob Young

This morning an existing client texted me to ask about purchasing the extended warranty for the laptop they’re ready to buy. I don’t sell hardware, but I also don’t charge for this sort of pre-purchase assistance.

I know that I’ll make money setting up the laptop after the purchase. And I know that for the life of the laptop, this client is likely to call me for remote tech support. So I’m happy to take some time over a period of days answering questions about memory, storage, CPU types, brand preferences, and so forth. (I texted the client a list of recommended minimum specs several days ago).

Everything I’ve said above is standard customer care stuff. What I want to emphasize to you with this post is rapid availability. The client texted me at 9:05, and I didn’t see it for about a half hour. Whoops! As soon as I saw it, though, I replied. There’s a possibility that the client is in the store, or has a browser tab open ready to complete the purchase online. They need answers. Part of keeping your clients coming back is the seldom talked about attribute of availability.

(If you’re new to my posts, here’s a little background. I make most of my money every year doing on-site cybersecurity projects for public utilities, custom on-site training for network engineers, and solving specialized problems where the in-house expertise needs a brief boost. But that only happens a few times a year. For instance, my next trip is currently scheduled in August. To fill the time between the big revenue generating gigs, I do tech support for companies that are too small to have a full-time IT staff, and for residential customers. I’m not going to sit around and watch TV all day. I love doing this stuff. It’s fun for me).

#CallMeIfYouNeedMe #FIFONetworks

Screenshot of text exchange with a client who asked if they should purchase the extended warranty on a new laptop. I said that I don't purchase the extended warranties, but I treat my laptops very gently, like glassware. I left the decision up to them.
#HelpDesk#TechSupport#RemoteSupport
Public
IB Teguh TM

Odoo Helpdesk Live Chat transforms customer support by offering real-time chat solutions, streamlined communication, and automation. Learn how to enhance your service with our effective guide.
#Odoo #Helpdesk #LiveChat #CustomerSupport #Automation

teguhteja.id/odoo-helpdesk-liv

teguhteja.id · Live Chat: Participate in Odoo Helpdesk Effectively - teguhteja.idIn this tutorial, you learn how to leverage Odoo Helpdesk Live Chat to enhance customer support and boost business growth. You discover practical tips and step-by-step guidance to participate in live chat sessions, troubleshoot issues, and provide real-time assistance. You also explore strategies to integrate live chat into your workflow and improve communication within your… Read More »Live Chat: Participate in Odoo Helpdesk Effectively
Public
ducksauz 🦆

Hey #Seattle #tech folks. A friend of a friend is in need of some empathetic helpdesk technician level assistance in choosing a new Windows PC and then getting their data moved over to it from their old machine.

It's probably a hour to gather their requirements and recommend a decent PC and then an afternoon on-site to help them migrate data and install apps.

Preference for female/femme folks as this will be an in-person gig for a woman.

#getfedhired#gig#helpdesk
Public
Rad Web Hosting

How to Install #Zammad on #AlmaLinux #VPS (10-Minute Quick-Start Guide) This article provides a guide on how to install Zammad on #AlmaLinux VPS.

If you're looking to run a robust open-source #helpdesk on your AlmaLinux VPS, Zammad is a great pick. It's modern, feature-packed, and supports everything from ticketing to chat and reporting. This guide will ...
Continued 👉 blog.radwebhosting.com/how-to- #opensource #customersupportplatform #letsencrypt #selfhosted #certbot #elasticsearch #selfhosting

How to Install Zammad on AlmaLinux VPS
RadWeb, LLC · How To Install Zammad On AlmaLinux VPS (10-Minute Quick-Start Guide) - VPS Hosting Blog | Dedicated Servers | Reseller HostingThis article provides a guide on how to install Zammad on AlmaLinux VPS.
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