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#anglia

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Greater #Anglia has provided a £20,000 grant for secure cycle storage lockers at #Colchester Town station, in partnership with Spokesafe and Colchester City Council. The lockers, accessible via a mobile app, offer secure storage for cyclists and visitors. Costs are £1 per day, £5 per week, or £10 per month. This initiative supports sustainable travel and helps reduce road congestion. The funding is part of Greater Anglia’s Customer and Community Improvement Fund, which supports projects enhancing community benefits. The scheme also includes new signage to guide people from the station to Colchester General Hospital.
greateranglia.co.uk/about-us/n

Greater #Anglia has launched Spring Hare Fares offering off-peak return tickets from £7, with children travelling for just £2 each. These fares are available for travel between 8 April and 10 June, with tickets purchasable between 8 April and 22 April. Prices include £7 for routes like #Norwich to #Sheringham, £14 for #Cambridge to #London, £22 for #Chelmsford to #Ipswich, and £28 for Chelmsford to Norwich. The fares can be booked online or via the Greater Anglia app with no booking fees. Hare Fares are valid for standard off-peak return tickets only. Families can also benefit from the offer during the Easter holidays, and Greater Anglia provides a range of other value fares, such as GroupSave, London evening fares, and Club 50 discounts. For the best value, customers are encouraged to book in advance.
greateranglia.co.uk/about-us/n

Greater #Anglia has upgraded its station help points following customer feedback. The new system, featuring #AI #technology ‘IVY,’ now supports multiple #languages, including #English, #Spanish, #French, #German, #Dutch, and #Italian, and offers a clearer voice. Installed in 2023, IVY helps answer questions about train schedules and routes, with the option to connect to a human operator for more complex queries or emergencies. The improvements aim to enhance the customer experience, particularly for those travelling to and from #Stansted #Airport. Neil Atkin, Greater Anglia's Head of Customer Experience, emphasised the importance of customer feedback in shaping the upgrades.
greateranglia.co.uk/about-us/n

Greater #Anglia (GA) has been named Operator of the Year at the Spotlight #Rail Awards 2025, marking its third national "operator of the year" title in seven months, following wins at the National Rail Awards and Rail Business Awards. GA has been the UK's most punctual operator since April 2023, with annual performance at 94.2% on the public performance measure (PPM). It has revamped its fleet with new, comfortable trains featuring Wi-Fi, plug points, air conditioning, and improved #accessibility. GA also offers additional services, quicker journey times, and direct routes like #Norwich to #Stansted. GA was also a finalist in the Net Zero Pioneer and Corporate Social Responsibility awards. Managing Director Martin Beable praised staff and key partners for their contributions. In the past year, GA has won multiple awards for punctuality, fleet achievement, and sustainability.
greateranglia.co.uk/about-us/n

Greater #Anglia has launched a British Sign Language (BSL) interpreter service in partnership with SignLive, enabling deaf or hard-of-hearing customers to communicate with customer relations. The service provides remote BSL interpretation on demand, available 24/7, and is free to use. Customers can connect via the SignLive app on #iOS, #Android, or a web browser by selecting Greater Anglia from the Community Directory. This service covers a range of queries, including delay repay, complaints, smart cards, and train information. Greater Anglia's #Accessibility and Inclusion Manager, Rebecca Richardson, highlighted the commitment to making rail travel more accessible, while SignLive General Manager, Steph Lotz, emphasised the importance of breaking down barriers for BSL users.
greateranglia.co.uk/about-us/n