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opened a support request with Hetzner, and learned that my account is locked over a bill that i paid two weeks ago.

since it's not been automatically matched, they are asking me for a proof of payment.

which is usually something i would've just sent them when making opening the support request, but i couldn't find it in my banking app. so when today they explicitly asked for it, I made the effort to actually do it, and it turns out you have to make a special request in the app, describing the transaction and then in a day or two you get a response back.

Every time I use a banking app, I miss my bank from Austria, that did 15 years ago stuff that most banks still don't do, but this is a new level of ridiculous.

thanks to new info it's useless now, but i finally got my proof of transaction.

and it's completely useless:

it's a message in the app
it has no document attached, it's just freeform text:

Good Morning,

Thank you for contacting the Online Service Desk.

Thank you for your request to confirm the payment of X.X Euro.

I can confirm that on XX/XX/XXXX our online service was used to transfer the amount in question to IBAN: XXXXXXXXXXXXXXXXXXX and BIC: XXXXXXX with the reference “XXXXXXXX”.

The payment was sent from your Bank of Ireland details listed below;

IBAN: XXXXXXXXXXXXXXXXXXX and BIC: XXXXXXXX.

Please let us know if we can help with anything else.

Regards,
(an actual person)

you can't respond — you have to start a new message if you wanna do that, you can't save or even print the message, you can't screenshot it either. what the fuck am i supposed to do with it?