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#servicedesign

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what's the precise term that describes the phenomenon where

* a bureaucratic process doesn't work for most users

* but each individual user thinks the problem is rare and just bad luck they were affected by it

* and the organisation encourages the lie that the process mostly works

A #chatbot can't answer my question, so it offers to connect me to a person.

Bot: "Do you want to speak to a staff member?"
Yes/No.

Me: "Yes."

Bot: "Sorry, the office is closed. Please try again on Monday after 9am."
Ask another question/Quit.

🤔 Other questions I have: Why didn't your designers have you check staff availability before offering to connect me, or have you offer to queue my message for someone to answer on Monday morning?

#UX#UXD#bot

I’m currently a #servicedesigner and have been battling with our development colleagues for years. We demo’d some user research the other day, showing clips of our customers unable to complete a poorly designed form. The response was - sadly we can’t change those elements without a huge redesign so it’s not worth it. One such element was the text used in an error message.
#servicedesign

#Introduction time!

I'm a 34 yr old she/they, living with my SO of 8 years and our 13 year old #NorwegianForestcat.

Our home is filled with #plants, of which some are successful and some are an experiment. I'm a #gamer, a #music enthusiast, a #hockey fan, #neurodivergent, a #yarn #crafter, #LGBTQIA+, a #baker, learning #foraging, and with a re-found love for #reading.

On the weekdays I'm a #university #librarian of 10 years, mainly #ElectronicResources and #ServiceDesign.

A re #introduction for new mastodon peeps. Hello! I’m a designer and final year PhD candidate in design for sustainable transitions at UTS in Sydney. My research is exploring how to embrace a more collective and equitable approach to knowledge generation and decision-making around transitions particularly in the phasing out of fossil fuels. Before the PhD I was a principle designer at Meld Studios doing strategic and service design. #PhD #SustainabilityTransitions #Design #ServiceDesign

Since I moved from mastodon.social to pkm.social I thought I should do an #introduction:

I’m Andy Polaine, mostly a design leadership coach, also coaching and training for #servicedesign and innovation. Background in new media, IxD, UX and wrote a book on Service Design, host a podcast called Power of Ten and write a newsletter called Doctor’s Note. Also a #bonsai, #pkm and #dnd nerd. British born, spent a long time in Oz, live in Germany.

More here: pln.me/blurb

www.polaine.comhttps://polaine.com/about/

Here’s my #Introduction - 👋 I’m Ed and I run a #Consultancy called Emerging Field - I work in #PublicSector #Data teams leading on #Innovation, #Strategy, #UserResearch, #ServiceDesign, and also contribute to research on #DataGovernance and #DataStewardship. I’m a #Facilitator online and in person.

Toots about - #Openness, #Participation, #UCD, #SocialJustice, #LGBTQIA+ issues, #CriesIntoTheVoid etc. Here to learn more about #DataJustice, #SystemsTheory, #CommunityBuilding, #Degrowth.

A better #introduction:
I’m a #ux director in #EnterpriseUX and lived in #seattle a majority of my life. I talk about #ia, #a11y, and #ServiceDesign on and off as well. I’m a long-suffering #SeattleMariners fan, along with #OLReign #SoundersFC (#ebfg) #SeattleStorm and #SeattleKraken. I’m very vocal about supporting and protecting #lgbt kids especially #trans kids. A bit of an #exvangelical but mostly just #tired.

And oh, #music and #vinyl.

Hi / Halò / Bonjour!

Intro: here because of / thanks to the Twitter debacle. Still a bit puzzled but starting to enjoy the place and the differences.

My interests:
#Design #ServiceDesign #accessibility #a11y #inclusion #neurodiversity #autism #adhd #dyslexia #dyspraxia #ScottishGaelic #Gàidhlig #permaculture

This 1st 'toot', took my brain to Toots and the Maytals, started listening to them, then more reggae music, and ended up here: youtu.be/HNBCVM4KbUM which seems quite fitting 😁

An overdue #introduction 👋 (thanks for the prompt when I switched instances @aussocialadmin )

My name is Scott and I live in Sydney (on Wangal Country in the Inner West). My pronouns are he / him.

I was born and raised in Canada (Alberta, even), and have lived in some great places around the world (Montreal, NYC, Vermont, rural Kenya). Being a Canadian man of a certain age, yes, I play hockey. Even in Australia.

I've been very (not extremely) online since the 90s. First it was rec.music.phish, then fark.com, then the Big Tech Socials.

I strive to behave with compassion and to be more kind than nice. But I also shitpost from time to time because internet.

I'm interested in lots of things and barely maintain a blurred boundary between personal and professional. See hashtags below or on my profile for a more specific list, but I think it's generally encompassed by the concept of #interbeing which I understand as being coined by Thich Nhat Hanh and drawn from Vietnamese and older Buddhist concepts.

Hashtags ftw: #anthropology #anarchism #buddhism #collaboration #collectiveImprovisation #complexity #complexSystems #conviviality #culture #decolonisation #design #designResearch #engagedAnthropology #engagedBuddhism #engagedDesign #ethnography #foresight #futures #hockey #improvisation #JustTransition #music #pluriverse #politicalEcology #protopia #serviceDesign #strategicDesign #systemsTheory #systemsThinking #speculativeEverything

#introduction #introductions
Hi: I'm Anne, they/them. Professionally, I identify what's wrong and figure out how to fix it, mostly in #government. That often involves #design, #UX, #servicedesign, #contentstrategy, #changemanagement, #organizationaldesign, #strategy, #codesign, #governance, how to build and support #healthyteams, and #vision in interest of #mission. The core of my work is listening. I also think a lot about how to improve how we do our work, #equity, #safety, #ethics, and more.

Partying like it's 2006 on Twitter, here's my #introduction post:

Terminally online ex-pat #Tasmanian with a head removal scar to prove it. I've lived and travelled in a bunch of places.

I live with my partner and BIL (a person with disabilities)in the bush in Djiringanj Yuin country and run a B&B in the mountains of the Bega Valley (rocklily.com.au/) in a place called Brogo (NSW, Australia).We're 25km from the nearest town (Bega) living on 100 acres of primarily remnant endangered forest (environment.nsw.gov.au/threate).

I also work on a large #dairy #farm (1800 acres/728ha) where we run between 800 and 1000 cattle supplying to the Bega Group.

I've spent the past 20 years as a service designer (en.wikipedia.org/wiki/Service_) with expertise in #government and the #publicsector, #userexperience, #servicedesign, #orgdesign, #opengovernment, communications, #innovation, designful #leadership, and organisational #culture. I'm mostly retired (but hire me, I'm good) from client work.

You'll see posts from me about #bushlife, our journey to #offgrid, #conservation, #biodiversity, #homesteading, and ethical feral species #hunting, the #outdoors, #sustainability, #righttorepair and #handyperson things, and #RFS volunteer firefighting.

I'm into #archery, being a husband, dad, and carer, #gaming (console #PS5, #RPG, #ttrpg, #boardgames), and #progressive and #Green politics, particularly #auspol. I'm a fan of many sports, with a competitive background in #gymnastics (coaching), traditional #taekwondo (practitioner and instructor), and #powerlifting (elite masters competitor). I support the #Brumbies in Super Rugby, #Vikings in the NFL, and #FCStPauli in football.

Rock Lily CottagesRock Lily Cottages | Bed & Breakfast | Bush RetreatAre you looking for the perfect getaway location? Rock Lily is a sustainably managed property located on the fringes of the Wadbilliga National Park.