I think a lot of people in tech don't give enough thought to the lesson of StackOverflow.
For years, before the Internet and during its explosion onto the world consciousness, there were people asking for help. And it became such a chore to answer their questions that "RTFM" became a meme. It metamorphed from a meme to a weird badge of pride... Telling a newbie to RTFM was a signifier of "those in the know" from "those still struggling to know."
Yet the questions kept coming.
And along came a team that build a mechanism for asking questions, answering them, and automating closure of that loop so that common questions were likely to be matched to common answers, and... For most users, it supplanted the old way of learning systems. Now the common pattern is "browse enough of the documentation to get started, and when you get stuck, hit StackOverflow."
I think the lesson here is that when you see a consistent, repeating human pattern of need and attempts to solve that need across years and years, it reflects a weakness in the current solution space.