The request of the week, for now:

The camera worked but not. Only if I moved left and right, but not now.
Can you help?

(By someone whose grasp on the Dutch language isn't tight enough.)

Quite impressive how people, having used a specific software for years, still have no clue how to change a sorting order in said program.

Customer: I have a problem with outlook.
Me: Do you use the browser for that or the desktop application?
Customer: I use outlook.

Lovely when a surprised customer asks: "How do you know all that?!"

Microsoft is retiring Skype.
Teams is the new king.

Still using Skype at your business? Time to upgrade. We’ll help.
https://zurl.co/dn6tt
#Skype #MicrosoftTeams #ITSupport

Customers: Outlook is awesome. We can do **everything** with outlook!

Also customer: I don't know how to change the From address in outlook.

VMware NAT Service Terminated Error slowing you down? Fix it fast with these expert-approved solutions for a smooth virtual experience. Stop troubleshooting and start working! #VMware #TechFix #Virtualization #ITSupport

https://pupuweb.com/how-can-you-quickly-fix-the-vmware-nat-service-terminated-error-proven-solutions-for-a-smooth-experience/

Network Engineer: Plugging In So You Don’t Have To.
Building the internet one cable at a time.
Represent tech heroes: https://techgeeksapparel.com/network-engineer-tee/
#NetworkEngineer #TechLife #ITSupport

Best fun on site today:
Someone says: <employee> can't get into a system.
Me: What's the error message.
Someone; She can't get in.
Me: I really want that in a screenshot.
Screenshot gets sent. Message in it: "No userprofile found for <email address>"

I think I know where the problem is...

Protect Your Active Directory with AD Backup and Recovery
Data loss can disrupt business operations. Ensure your Active Directory is backed with reliable AD Backup and Recovery services. Discover how to protect your business data: https://www.serverconsultancy.co.uk/ad-backup-and-recovery/

Just a gentle reminder that if your job – perhaps in #retail or #IT – makes you believe that most people are just really, really stupid, that that's likely to be survivorship bias.

You never interact with the majority – smart people solving problems on their own. You just get to witness a tiny percentage of people.

Don't let yourself get jaded and bitter.

Enhance Your Business Security with Mobile Device Management
Safeguard your company’s data with Mobile Device Management (MDM). From device security to compliance, MDM ensures your mobile workforce remains protected and productive. Discover our tailored solutions today: https://www.serverconsultancy.co.uk/mobile-device-management-in-london/

This is a brilliant question:

"What do I have to do to stay logged in?"
(No further context.)

I suggested to keep working.

Many businesses take over 24 hours to fix critical security vulnerabilities—giving attackers time to exploit them.

Our latest article explains why fast response matters and how to close the gaps before it’s too late.

https://systemicdigital.com/are-you-fixing-security-vulnerabilities-fast-enough/

Here's how *not* to get scammed by printer manufacturers:

Here is my blog post that goes over the technical aspects of this: https://txtechnician.com/r/JKV
Consumer-grade printers: "Toner level" is tracked by page counts
Business-grade printers: Toner is detected physically by a special sensor. Meaning all toner is used to its full extent.

From which IT vendor have you experienced the worst tech support?

Name & a brief description is great, anecdotes are wonderful.

Please boost for a wider reach, will summarise the responses later.

In an astonishing #breakthrough, a researcher has proposed a model that could revolutionize our understanding of the universe! Except, oops, our servers were more interested in blocking their groundbreaking ideas than letting anyone read them. Maybe the real dark matter is the lack of IT support.
https://phys.org/news/2025-04-dark-energy-nature-universe.html #research #universe #ITsupport #darkmatter #HackerNews #HackerNews #ngated

Gerade einen Mitarbeiter gehabt, der sich beschwerte sein csv-Export hätte keine Formatierung mehr.

Denver businesses and homeowners: Expert IT support now available! Comprehensive tech solutions, cybersecurity, and system management from Fixalize IT. Affordable, professional service tailored to your needs. #Technology #ITSupport

Someone made the mistake of letting me pick a password for him.

And now he's stuck with it.